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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

ITS - Phone service Alerts

/alerts April 25 @ 6:45 am

IT Alerts by Date


Info about the IT Alerts Replacement

  • red boxCurrent Alert
  • green boxResolved Alert
  • orange boxFuture Alert

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The most recent ITS Alerts affecting Phone service are listed below and are also published via the Phone service Alerts RSS feed. In addition to the alerts below, a list of the most recently analyzed entries in the National Vulnerability Database (NVD) is provided on the right side of this page.

green boxResolved: Outage: Voicemail and MyVoIP Web-Portal is unavailable

Last updated on March 29, 2019 at 11:04:04 AM

This issue has been resolved, and voicemail services have been restored to normal functionality. Alert Information: PEOPLE AND LOCATIONS IMPACTED: All students, faculty, and staff at all Penn State locations...read more

green boxResolved: Fraudulent Call Influx on Penn State Phones

Last updated on February 19, 2019 at 10:59:49 AM

The SPAM calls have continued to increase again and we continue to monitor the situation. If you receive any new suspect fraudulent calls, please contact the IT Service Desk (itservicedesk@psu.edu...read more

green boxResolved: Telephony voicemail may be partially unavailable

Last updated on February 4, 2019 at 02:01:17 PM

This issue has been resolved, and voicemail has been restored to normal functionality. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: All faculty and staff voicemail users at all Penn State...read more

green boxResolved: Outage: Single Inbox voicemail is slow

Last updated on February 1, 2019 at 04:34:11 PM

PEOPLE AND LOCATIONS IMPACTED: All faculty and staff at all Penn State locations using Single Inbox for voicemail IT SERVICE(S) IMPACTED: Single Inbox voicemail service DATE AND TIME: Single Inbox...read more

green boxMaintenance: Voicemail Server - Single Inbox to be enabled

Last updated on January 24, 2019 at 02:29:11 PM

PEOPLE AND LOCATIONS IMPACTED: All students, faculty and staff that use the University's voice mail system IT SERVICE(S) IMPACTED: Voicemail DATE AND TIME: Maintenance will take place between 5:00 AM...read more

green boxResolved: Outage

Last updated on January 17, 2019 at 02:05:13 PM

This issue has been resolved, and phone service has been restored to normal functionality. Original Alert Information: PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff trying to call the Penn...read more

green boxResolved: Outage

Last updated on January 15, 2019 at 05:55:34 PM

Phone service has been fully restored. Penn State IT will continue to work with the vendor to identify the cause of the outage. Original Alert Information: PEOPLE AND LOCATIONS...read more

green boxResolved: Inbound voice calls from the outside (excluding Penn State Telephony Service) are not routing to the Schuylkill campus.

Last updated on January 11, 2019 at 04:16:22 PM

PEOPLE AND LOCATIONS IMPACTED: All students, faculty, staff trying to call the Penn State Schuylkill Campus from a non-Penn State phone. IT SERVICE(S) IMPACTED: Inbound voice calls from the outside...read more

green boxResolved: Maintenance: Voice Services - VoIP phones will reset

Last updated on December 19, 2018 at 04:30:56 PM

PEOPLE AND LOCATIONS IMPACTED: All students, faculty and staff at all Penn State Campus locations and extension offices that utilize VoIP phones IT SERVICE(S) IMPACTED: VoIP phones DATE AND TIME:...read more

green boxResolved: Penn State Voicemail System will be Upgraded

Last updated on December 18, 2018 at 02:30:37 PM

UPDATE: The upgrade was completed on 12/18/18. ORIGINAL ALERT: PEOPLE AND LOCATIONS IMPACTED: All faculty and staff at all Penn State locations that use voicemail IT SERVICE(S) IMPACTED: Penn State...read more

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