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IT Alert - Resolved: Degredation: PASS Backups Are Partially Unavailable

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Resolved: Degredation: PASS Backups Are Partially Unavailable

Last updated on April 11, 2019 at 2:17PM

Update on April 8, 2019 at 11:19AM

UPDATE
Both home directory and departmental spaces in pass are running as expected, normal operations with no degradation to the service. Back up issue is still being worked on by Penn State IT.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS Backups Partially Unavailable

DATE AND TIME:
Issue began at 6:00 AM ET on 03/26/2019 and should be fixed by 10:00 PM ET on 04/15/2019 or sooner if possible.

NOTES:
Daily backups of files in PASS have been impacted by the recent upgrades (alert-5445, alert-5446, alert-5448, alert-5449, alert-5461).  Normal access to files remains operational.  Some files may be unavailable for restoration. At the moment, this impacts departmental spaces only.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
PASS Backups Partially Unavailable

DATE AND TIME:
Issue began at 6:00 AM ET on 03/26/2019 and should be fixed by 10:00 PM ET on 04/15/2019 or sooner if possible.

NOTES:
Daily backups of PASS have been impacted worse than expected by the upgrades last week (alert-5445, alert-5446) so some files may not be available for restoration from some time periods since this issue began if requested more than two weeks later. Users who do not need files restored from this time period or request within two weeks are likely not affected.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: PRB0040646

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    PASS File Service
  • Locations affected:
    All locations
  • Began on:
    March 26, 2019 at 6:00AM
  • Issue Resolved:
    April 11, 2019 at 2:17PM