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IT Alert - Resolved: Service Degradation: Kaltura

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Resolved: Service Degradation: Kaltura

Last updated on April 1, 2019 at 4:17PM

Update on April 1, 2019 at 4:17PM

This issue has been resolved by the vendor, and Kaltura has been restored to normal functionality.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All Faculty and Staff on all campuses

IT SERVICE(S) IMPACTED:
Kaltura

DATE AND TIME:
Issues were first noticed at 10 AM March 19, 2019

NOTES:
An issue has been identified wherein video quiz scores submitted through Kaltura are not always accurately sent to the Canvas gradebook.
The work around is to enter the grades into Canvas manually.

TECHNICAL INFORMATION:
Penn State IT is currently working with the vendor regarding this issue.
This alert will be updated as more information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1061884

Update on March 25, 2019 at 1:10PM

UPDATE:
Penn State IT continues to work with the vendor to resolve the issue.

PEOPLE AND LOCATIONS IMPACTED:
All Faculty and Staff on all campuses

IT SERVICE(S) IMPACTED:
Kaltura

DATE AND TIME:
Issues were first noticed at 10 AM March 19, 2019

NOTES:
An issue has been identified wherein video quiz scores submitted through Kaltura are not always accurately sent to the Canvas gradebook. The work around is to enter the grades into Canvas manually.

TECHNICAL INFORMATION:
Penn State IT is currently working with the vendor regarding this issue. This alert will be updated as more information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC1061884

Update on March 20, 2019 at 5:32PM


UPDATE:
Penn State IT continues to work with the vendor to resolve the issue.

PEOPLE AND LOCATIONS IMPACTED:
All Faculty and Staff on all campuses

IT SERVICE(S) IMPACTED:
Kaltura

DATE AND TIME:
Issues were first noticed at 10 AM March 19, 2019

NOTES:
An issue has been identified wherein video quiz scores submitted through Kaltura are not always accurately sent to the Canvas gradebook. The work around is to enter the grades into Canvas manually.

TECHNICAL INFORMATION:
Penn State IT is currently working with the vendor regarding this issue. This alert will be updated as more information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC1061884

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All Faculty and Staff on all campuses

IT SERVICE(S) IMPACTED:
Kaltura

DATE AND TIME:
Issues were first noticed at 10 AM March 19, 2019

NOTES:
An issue has been identified wherein video quiz scores submitted through Kaltura are not always accurately sent to the Canvas gradebook. The work around is to enter the grades into Canvas manually.

TECHNICAL INFORMATION:
Penn State IT is currently working with the vendor regarding this issue. This alert will be updated as more information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC1061884

For more information, please contact ITS Service Desk (ITServiceDesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Locations affected:
    All locations
  • Began on:
    March 19, 2019 at 2:23PM
  • Issue Resolved:
    April 1, 2019 at 4:15PM