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IT Alert - Update: Outage: Google Chrome update making authentication to certain web applications unavailable

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Update: Outage: Google Chrome update making authentication to certain web applications unavailable

Last updated on February 11, 2019 at 9:15AM

Update on February 11, 2019 at 9:15AM

Teams from Penn State IT continue to troubleshoot and are working to restore services as quickly as possible. The following services are still currently impacted by Chrome version 72 and will require a different web browser to access at this time:
Centralized Application Tracking Systems - Institutional Animal Care and Use Committee (CATS IACUC)
Conflict Of INterest System (COINS)
Centralized Application Tracking System-Institutional Review Board (CATS IRB)
Study Tracking and Analysis for Research (STAR) (clinical trials management system)



Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using the most recent version of Google Chrome web browser

IT SERVICE(S) IMPACTED:
Authentication for some web applications when using Google Chrome version 72 is unavailable. Known impacted applications include:
SRTE
eSteward
voip.psu.edu

DATE AND TIME:
Issue began at 12:29pm ET on 01/30/19.

NOTES:
Users may receive errors when attempting to authenticate to online applications.
If you are experiencing issues, please try using a different web browser such as Firefox, Safari, etc.
Users on old versions of Chrome or other web browsers are unaffected by the issue.
Users on legacy voicemail are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1043407

Update on February 4, 2019 at 7:37AM

Teams from Penn State IT continue to troubleshoot and are working to restore services as quickly as possible. The following services are no longer impacted by Chrome version 72:
ENCS’s webapps.tns.its.psu.edu - for Service Request, Card Access, Cdr Warehouse, Video Conferencing, the Contacts pages, Asset Lookup By MAC
Donor gift stewardship and award management (esteward.psu.edu)

These services are still currently impacted by Chrome version 72 and will require a different web browser to access at this time:
Centralized Application Tracking Systems - Institutional Animal Care and Use Committee (CATS IACUC)
Protocol Review, Approval, and Management System (PRAMS)
Strategic Information Management System (SIMS)
myResearch Portal
Conflict Of INterest System (COINS)
Centralized Application Tracking System-Institutional Review Board (CATS IRB)
Study Tracking and Analysis for Research (STAR) (clinical trials management system)


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using the most recent version of Google Chrome web browser

IT SERVICE(S) IMPACTED:
Authentication for some web applications when using Google Chrome version 72 is unavailable. Known impacted applications include:
SRTE
eSteward
voip.psu.edu

DATE AND TIME:
Issue began at 12:29pm ET on 01/30/19.

NOTES:
Users may receive errors when attempting to authenticate to online applications.
If you are experiencing issues, please try using a different web browser such as Firefox, Safari, etc.
Users on old versions of Chrome or other web browsers are unaffected by the issue.
Users on legacy voicemail are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1043407

Update on February 1, 2019 at 4:45PM

Updated list of known impacted applications when using Google Chrome version 72:

Centralized Application Tracking Systems - Institutional Animal Care and Use Committee (CATS IACUC)
Protocol Review, Approval, and Management System (PRAMS)
Strategic Information Management System (SIMS)
myResearch Portal
Conflict Of INterest System (COINS)
Centralized Application Tracking System-Institutional Review Board (CATS IRB)
Study Tracking and Analysis for Research (STAR) (clinical trials management system)
Donor Gift Stewardship and Award Management - esteward.psu.edu
Various ENCS Sites (Service Request, Card Access, CDR Warehouse, Video Conferencing, Contacts Pages, and Asset Lookup by MAC) - webapps.tns.its.psu.edu



Additional Alert Information:
Teams from Penn State IT continue to troubleshoot and are working to restore services as quickly as possible. The following services are no longer impacted by Chrome version 72:

Student Rating of Teaching Effectiveness (SRTE’s)- rateteaching.psu.edu
Web-based Voicemail Settings and Retrieval - voip.psu.edu
Course Substitutions Request System - csrs.psu.edu and coursesub.psu.edu
Curriculum Review and Consultation System - curriculum.psu.edu

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using the most recent version of Google Chrome web browser

IT SERVICE(S) IMPACTED:
Authentication for some web applications when using Google Chrome version 72 is unavailable. Known impacted applications include:

Course Substitutions Request System - csrs.psu.edu and coursesub.psu.edu
Curriculum Review and Consultation System - curriculum.psu.edu
Donor Gift Stewardship and Award Management - esteward.psu.edu
Student Rating of Teaching Effectiveness (SRTE’s)- rateteaching.psu.edu
Web-based Voicemail Settings and Retrieval - voip.psu.edu
Various ENCS Sites (Service Request, Card Access, CDR Warehouse, Video Conferencing, Contacts Pages, and Asset Lookup by MAC) - webapps.tns.its.psu.edu

DATE AND TIME:
Issue began at 12:29pm ET on 01/30/19.

NOTES:
Users may receive errors when attempting to authenticate to online applications.
If you are experiencing issues, please try using a different web browser such as Firefox, Safari, etc.
Users on old versions of Chrome or other web browsers are unaffected by the issue.
Users on legacy voicemail are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1043407

Update on February 1, 2019 at 12:23PM

Teams from Penn State IT continue to troubleshoot and are working to restore services as quickly as possible. The following services are no longer impacted by Chrome version 72:

Student Rating of Teaching Effectiveness (SRTE’s)- rateteaching.psu.edu
Web-based Voicemail Settings and Retrieval - voip.psu.edu
Course Substitutions Request System - csrs.psu.edu and coursesub.psu.edu
Curriculum Review and Consultation System - curriculum.psu.edu



Additional Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using the most recent version of Google Chrome web browser

IT SERVICE(S) IMPACTED:
Authentication for some web applications when using Google Chrome version 72 is unavailable. Known impacted applications include:

Course Substitutions Request System - csrs.psu.edu and coursesub.psu.edu
Curriculum Review and Consultation System - curriculum.psu.edu
Donor Gift Stewardship and Award Management - esteward.psu.edu
Student Rating of Teaching Effectiveness (SRTE’s)- rateteaching.psu.edu
Web-based Voicemail Settings and Retrieval - voip.psu.edu
Various ENCS Sites (Service Request, Card Access, CDR Warehouse, Video Conferencing, Contacts Pages, and Asset Lookup by MAC) - webapps.tns.its.psu.edu

DATE AND TIME:
Issue began at 12:29pm ET on 01/30/19.

NOTES:
Users may receive errors when attempting to authenticate to online applications.
If you are experiencing issues, please try using a different web browser such as Firefox, Safari, etc.
Users on old versions of Chrome or other web browsers are unaffected by the issue.
Users on legacy voicemail are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1043407

Update on January 30, 2019 at 3:33PM

Updated list of known impacted applications when using Google Chrome version 72:

Course Substitutions Request System - csrs.psu.edu and coursesub.psu.edu
Curriculum Review and Consultation System - curriculum.psu.edu
Donor Gift Stewardship and Award Management - esteward.psu.edu
Student Rating of Teaching Effectiveness (SRTE’s)- rateteaching.psu.edu
Web-based Voicemail Settings and Retrieval - voip.psu.edu
Various ENCS Sites (Service Request, Card Access, CDR Warehouse, Video Conferencing, Contacts Pages, and Asset Lookup by MAC) - webapps.tns.its.psu.edu


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using the most recent version of Google Chrome web browser

IT SERVICE(S) IMPACTED:
Authentication for some web applications when using Google Chrome version 72 is unavailable. Known impacted applications include:
SRTE
eSteward
voip.psu.edu

DATE AND TIME:
Issue began at 12:29pm ET on 01/30/19.

NOTES:
Users may receive errors when attempting to authenticate to online applications.
If you are experiencing issues, please try using a different web browser such as Firefox, Safari, etc.
Users on old versions of Chrome or other web browsers are unaffected by the issue.
Users on legacy voicemail are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1043407

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations using the most recent version of Google Chrome web browser

IT SERVICE(S) IMPACTED:
Authentication for some web applications when using Google Chrome version 72 is unavailable. Known impacted applications include:
SRTE
eSteward
voip.psu.edu

DATE AND TIME:
Issue began at 12:29pm ET on 01/30/19.

NOTES:
Users may receive errors when attempting to authenticate to online applications.
If you are experiencing issues, please try using a different web browser such as Firefox, Safari, etc.
Users on old versions of Chrome or other web browsers are unaffected by the issue.
Users on legacy voicemail are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1043407

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Miscellaneous
    Chrome
  • Locations affected:
    All locations
  • Start time:
    January 30, 2019 at 12:29PM
  • Estimated resolution time:
    ASAP