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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Inbound voice calls from the outside (excluding Penn State Telephony Service) are not routing to the Schuylkill campus.

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Resolved: Inbound voice calls from the outside (excluding Penn State Telephony Service) are not routing to the Schuylkill campus.

Last updated on January 11, 2019 at 4:16PM

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff trying to call the Penn State Schuylkill Campus from a non-Penn State phone.

IT SERVICE(S) IMPACTED:
Inbound voice calls from the outside (excluding Penn State Telephony Service) are not routing to the Schuylkill campus.

DATE AND TIME:
Issue began at 9:13 AM ET on 01/10/19] and there is no current estimated resolution at this time.

NOTES:
Penn State IT are currently working with the vendor to isolate and resolve the trouble.
Students, faculty, and staff calling from any Penn State Telephony Service phone number from any campus are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1026010

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Phone service
  • Locations affected:
    Schuylkill
  • Began on:
    January 10, 2019 at 9:13AM
  • Issue Resolved:
    January 11, 2019 at 4:16PM