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IT Alert - Resolved: LionPATH is slow

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Resolved: LionPATH is slow

Last updated on January 7, 2019 at 12:12PM

Update on January 7, 2019 at 12:12PM

This issue has been resolved, and LionPATH has been restored to normal functionality.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
LionPATH

DATE AND TIME:
Issue began at 9:02am ET on 01/07/19 and should be fixed by 10:00am ET on 01/07/19.

NOTES:
Users may experience long load times when trying to access LionPATH at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1021409

Update on January 7, 2019 at 11:00AM

The estimated resolution time for this issue has been changed to 1:00pm ET on 01/07/19.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
LionPATH

DATE AND TIME:
Issue began at 9:02am ET on 01/07/19 and should be fixed by 10:00am ET on 01/07/19.

NOTES:
Users may experience long load times when trying to access LionPATH at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1021409

Update on January 7, 2019 at 10:16AM

The estimated resolution time for this issue has been changed to 11:00am ET on 01/07/19.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
LionPATH

DATE AND TIME:
Issue began at 9:02am ET on 01/07/19 and should be fixed by 10:00am ET on 01/07/19.

NOTES:
Users may experience long load times when trying to access LionPATH at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1021409

Update on January 7, 2019 at 9:59AM

The estimated resolution time for this issue has been changed to 10:15am ET on 01/07/19.


Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
LionPATH

DATE AND TIME:
Issue began at 9:02am ET on 01/07/19 and should be fixed by 10:00am ET on 01/07/19.

NOTES:
Users may experience long load times when trying to access LionPATH at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1021409

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
LionPATH

DATE AND TIME:
Issue began at 9:02am ET on 01/07/19 and should be fixed by 10:00am ET on 01/07/19.

NOTES:
Users may experience long load times when trying to access LionPATH at this time.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1021409

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    LionPATH
  • Locations affected:
    All locations
  • Began on:
    January 7, 2019 at 9:02AM
  • Issue Resolved:
    January 7, 2019 at 12:10PM