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IT Alert - Resolved: Canvas course merge is unavailable

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Resolved: Canvas course merge is unavailable

Last updated on October 10, 2018 at 11:29AM

Update on October 10, 2018 at 11:29AM

This issue has been resolved, and the Canvas course merge tool has been restored to normal functionality.


ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas course merge is unavailable

DATE AND TIME:
Issue began at 3:30 p.m. ET on 10/03/2018.

NOTES:
Canvas is currently experiencing issues with the creation of new course merges. The editing of current merges is unaffected.

TECHNICAL INFORMATION:
Penn State IT is aware of and is currently troubleshooting the issue. This message will be updated as new information becomes available.

For more information, please contact LMS Support (lmssupport@psu.edu).

Update on October 9, 2018 at 12:47PM

Teams from Penn State IT will be deploying a service pack on Wednesday, October 10th during the 5:00 AM ET to 7:00 AM ET maintenance window to fix this issue. The alert will be updated as new information becomes available.

ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas course merge is unavailable

DATE AND TIME:
Issue began at 3:30 p.m. ET on 10/03/2018.

NOTES:
Canvas is currently experiencing issues with the creation of new course merges. The editing of current merges is unaffected.

TECHNICAL INFORMATION:
Penn State IT is aware of and is currently troubleshooting the issue. This message will be updated as new information becomes available.

For more information, please contact LMS Support (lmssupport@psu.edu).

Update on October 8, 2018 at 11:00AM

Teams from Penn State IT have identified a possible cause and are currently testing a fix. If testing is successful, the alert will be updated with an implementation date.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas course merge is unavailable

DATE AND TIME:
Issue began at 3:30 p.m. ET on 10/03/2018.

NOTES:
Canvas is currently experiencing issues with the creation of new course merges. The editing of current merges is unaffected.

TECHNICAL INFORMATION:
Penn State IT is aware of and is currently troubleshooting the issue. This message will be updated as new information becomes available.

For more information, please contact LMS Support (lmssupport@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas course merge is unavailable

DATE AND TIME:
Issue began at 3:30 p.m. ET on 10/03/2018.

NOTES:
Canvas is currently experiencing issues with the creation of new course merges. The editing of current merges is unaffected.

TECHNICAL INFORMATION:
Penn State IT is aware of and is currently troubleshooting the issue. This message will be updated as new information becomes available.

For more information, please contact LMS Support (lmssupport@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Canvas
  • Locations affected:
    All locations
  • Began on:
    October 4, 2018 at 3:30PM
  • Issue Resolved:
    October 10, 2018 at 11:27AM