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IT Alert - Update: Fraudulent Call Influx on Penn State Phones

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Update: Fraudulent Call Influx on Penn State Phones

Last updated on September 13, 2018 at 3:30PM

Update on September 13, 2018 at 3:30PM

Penn State IT has processed a block against the identified fraudulent numbers and will continue to monitor the situation. If you receive any new suspect fraudulent calls, please contact the IT Service Desk (itservicedesk@psu.edu or 814-865-HELP) and provide them with the caller\'s phone number along with the date and time of the call.

Original Alert:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff who utilize a Penn State phone at all locations.

IT SERVICE(S) IMPACTED:
Fraudulent Call Influx on Penn State Phone Systems. This could impact all Penn State Penn State phone numbers.

Note: Penn State numbers are experiencing a high level of contact from an external number. Penn State IT is reviewing the issue and have contacted the appropriate organizations to discuss options.

DATE AND TIME:
Issue began at 9:00amET on 9/11/2018.

Update on September 12, 2018 at 3:55PM

Penn State IT is continues to investigate this occurrence and are working with their vendor to block inbound calls from the identified numbers.  In addition, a report has been generated with Penn State Police Services on this matter.


Original Alert:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff who utilize a Penn State phone at all locations.

IT SERVICE(S) IMPACTED:
Fraudulent Call Influx on Penn State Phone Systems. This could impact all Penn State Penn State phone numbers.

Note: Penn State numbers are experiencing a high level of contact from an external number. Penn State IT is reviewing the issue and have contacted the appropriate organizations to discuss options.

DATE AND TIME:
Issue began at 9:00amET on 9/11/2018.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff who utilize a Penn State phone at all locations.

IT SERVICE(S) IMPACTED:
Fraudulent Call Influx on Penn State Phone Systems. This could impact all Penn State Penn State phone numbers.

Note: Penn State numbers are experiencing a high level of contact from an external number. Penn State IT is reviewing the issue and have contacted the appropriate organizations to discuss options.

DATE AND TIME:
Issue began at 9:00amET on 9/11/2018.

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    General Information
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Start time:
    September 11, 2018 at 9:00AM
  • Estimated resolution time:
    ASAP