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IT Alert - Resolved: Penn State Account Systems will be unavailable

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Resolved: Penn State Account Systems will be unavailable

Last updated on September 16, 2018 at 3:16PM

Update on September 16, 2018 at 3:16PM

This issue has been resolved, and Penn State Account Systems have been restored to normal functionality.

ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State Account systems (see list below) will be unavailable

DATE AND TIME:
Penn State Account Systems will be affected from 2:00 AM ET on 09/15/2018 until 12:00 PM ET on 09/15/2018.

NOTES:
CPR, Friends of Penn State, WebAccess, ID Provisioning, PSU Alerts, 2FA, DIMC, accounts.psu.edu, CIDR, MyPennState, Graduate Application, LionPATH, and WorkLion will all be impacted.

TECHNICAL INFORMATION:

In an effort to align identity and position PSU to have a single identity posture, Software Engineering will develop an architecture to replace FPS and Access Account management. This architecture will include a front facing API and DIMC to provision and manage a single Penn State Account.

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0053398

Update on September 15, 2018 at 6:28PM

Most production services are functional however there are some underlying issues that still need to be resolved. Penn State IT is working to resolve these issues as soon as possible.


ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State Account systems (see list below) will be unavailable

DATE AND TIME:
Penn State Account Systems will be affected from 2:00 AM ET on 09/15/2018 until 12:00 PM ET on 09/15/2018.

NOTES:
CPR, Friends of Penn State, WebAccess, ID Provisioning, PSU Alerts, 2FA, DIMC, accounts.psu.edu, CIDR, MyPennState, Graduate Application, LionPATH, and WorkLion will all be impacted.

TECHNICAL INFORMATION:

In an effort to align identity and position PSU to have a single identity posture, Software Engineering will develop an architecture to replace FPS and Access Account management. This architecture will include a front facing API and DIMC to provision and manage a single Penn State Account.

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0053398

Update on September 15, 2018 at 4:05PM

The estimated resolution time for this planned outage has been changed to 4:30 PM ET on 09/15/2018.


ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State Account systems (see list below) will be unavailable

DATE AND TIME:
Penn State Account Systems will be affected from 2:00 AM ET on 09/15/2018 until 12:00 PM ET on 09/15/2018.

NOTES:
CPR, Friends of Penn State, WebAccess, ID Provisioning, PSU Alerts, 2FA, DIMC, accounts.psu.edu, CIDR, MyPennState, Graduate Application, LionPATH, and WorkLion will all be impacted.

TECHNICAL INFORMATION:

In an effort to align identity and position PSU to have a single identity posture, Software Engineering will develop an architecture to replace FPS and Access Account management. This architecture will include a front facing API and DIMC to provision and manage a single Penn State Account.

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0053398

Update on September 15, 2018 at 2:53PM

The estimated resolution time for this planned outage has been changed to 4:00 PM ET on 09/15/2018.


ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State Account systems (see list below) will be unavailable

DATE AND TIME:
Penn State Account Systems will be affected from 2:00 AM ET on 09/15/2018 until 12:00 PM ET on 09/15/2018.

NOTES:
CPR, Friends of Penn State, WebAccess, ID Provisioning, PSU Alerts, 2FA, DIMC, accounts.psu.edu, CIDR, MyPennState, Graduate Application, LionPATH, and WorkLion will all be impacted.

TECHNICAL INFORMATION:

In an effort to align identity and position PSU to have a single identity posture, Software Engineering will develop an architecture to replace FPS and Access Account management. This architecture will include a front facing API and DIMC to provision and manage a single Penn State Account.

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0053398

Update on September 15, 2018 at 11:09AM

The estimated resolution time for this planned outage has been changed to 3:00 PM ET on 09/15/2018.


ORIGINAL ALERT:

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State Account systems (see list below) will be unavailable

DATE AND TIME:
Penn State Account Systems will be affected from 2:00 AM ET on 09/15/2018 until 12:00 PM ET on 09/15/2018.

NOTES:
CPR, Friends of Penn State, WebAccess, ID Provisioning, PSU Alerts, 2FA, DIMC, accounts.psu.edu, CIDR, MyPennState, Graduate Application, LionPATH, and WorkLion will all be impacted.

TECHNICAL INFORMATION:

In an effort to align identity and position PSU to have a single identity posture, Software Engineering will develop an architecture to replace FPS and Access Account management. This architecture will include a front facing API and DIMC to provision and manage a single Penn State Account.

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0053398

Update on September 12, 2018 at 4:23PM

Update: WebAccess will up and functional during this scheduled maintenance. Penn State IT will be deploying an updated version of WebAccess, but it will not be down during the scheduled maintenance.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State Account systems (see list below) will be unavailable

DATE AND TIME:
Penn State Account Systems will be affected from 2:00 AM ET on 09/15/2018 until 12:00 PM ET on 09/15/2018.

NOTES:
CPR, Friends of Penn State, WebAccess, ID Provisioning, PSU Alerts, 2FA, DIMC, accounts.psu.edu, CIDR, MyPennState, Graduate Application, LionPATH, and WorkLion will all be impacted.

TECHNICAL INFORMATION:

In an effort to align identity and position PSU to have a single identity posture, Software Engineering will develop an architecture to replace FPS and Access Account management. This architecture will include a front facing API and DIMC to provision and manage a single Penn State Account.

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0053398

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Penn State Account systems (see list below) will be unavailable

DATE AND TIME:
Penn State Account Systems will be affected from 2:00 AM ET on 09/15/2018 until 12:00 PM ET on 09/15/2018.

NOTES:
CPR, Friends of Penn State, WebAccess, ID Provisioning, PSU Alerts, 2FA, DIMC, accounts.psu.edu, CIDR, MyPennState, Graduate Application, LionPATH, and WorkLion will all be impacted.

TECHNICAL INFORMATION:

In an effort to align identity and position PSU to have a single identity posture, Software Engineering will develop an architecture to replace FPS and Access Account management. This architecture will include a front facing API and DIMC to provision and manage a single Penn State Account.

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: CHG0053398

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Miscellaneous
    Accounts
  • Locations affected:
    All locations
  • Began on:
    September 15, 2018 at 2:00AM
  • Issue Resolved:
    September 16, 2018 at 3:15PM