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IT Alert - Resolved: Virtual Desktop Infrastructure (VDI) is unavailable

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Resolved: Virtual Desktop Infrastructure (VDI) is unavailable

Last updated on September 11, 2018 at 9:16AM

Update on September 11, 2018 at 9:16AM

This issue has been resolved, and the VDI service has been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
All staff at all Penn State locations who use VDI

IT SERVICE(S) IMPACTED:
Virtual Desktop Infrastructure (VDI) is unavailable

DATE AND TIME:
Issue began at 6:30AM ET on 09/10/2018

NOTES:
There is no workaround for this issue.
Faculty, students, and staff that do not use VDI are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

INCIDENT #: INC0928550

Public contact for this alert:
IT Service Desk, itservicedesk@psu.edu or 814-865-HELP

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Update on September 10, 2018 at 2:06PM

Additional issues have been identified. Penn State continues to work with Dell to resolve.

PEOPLE AND LOCATIONS IMPACTED:
All staff at all Penn State locations who use VDI

IT SERVICE(S) IMPACTED:
Virtual Desktop Infrastructure (VDI) is unavailable

DATE AND TIME:
Issue began at 6:30AM ET on 09/10/2018

NOTES:
There is no workaround for this issue.
Faculty, students, and staff that do not use VDI are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

INCIDENT #: INC0928550

Public contact for this alert:
IT Service Desk, itservicedesk@psu.edu or 814-865-HELP

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All staff at all Penn State locations who use VDI

IT SERVICE(S) IMPACTED:
Virtual Desktop Infrastructure (VDI) is unavailable

DATE AND TIME:
Issue began at 6:30AM ET on 09/10/2018

NOTES:
There is no workaround for this issue.
Faculty, students, and staff that do not use VDI are unaffected by the issue.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

INCIDENT #: INC0928550

Public contact for this alert:
IT Service Desk, itservicedesk@psu.edu or 814-865-HELP

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


Back to IT Alerts

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Miscellaneous
    VDI
  • Locations affected:
    All locations
  • Began on:
    September 10, 2018 at 10:35AM
  • Issue Resolved:
    September 11, 2018 at 9:14AM