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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Lynda service is unavailable

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Resolved: Lynda service is unavailable

Last updated on September 10, 2018 at 5:13PM

Update on September 10, 2018 at 5:13PM

Lynda has been restored to full functionality.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Lynda service is unavailable. The vendor has been notified and is working towards a resolution.

DATE AND TIME:
Issue began at 5:23pm ET on 9/8/2018.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.
RECORD #: INC0928106

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Update on September 10, 2018 at 10:11AM

Lynda continues to experience sign on issues. This issue is wide spread, impacting multiple customer organizations. The vendor has made this a top priority but does not yet have an estimated time for resolution. This alert will be updated as new information becomes available.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Lynda service is unavailable. The vendor has been notified and is working towards a resolution.

DATE AND TIME:
Issue began at 5:23pm ET on 9/8/2018.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.
RECORD #: INC0928106

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Lynda service is unavailable. The vendor has been notified and is working towards a resolution.

DATE AND TIME:
Issue began at 5:23pm ET on 9/8/2018.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.
RECORD #: INC0928106

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Lynda
  • Locations affected:
    All locations
  • Began on:
    September 8, 2018 at 5:30PM
  • Issue Resolved:
    September 10, 2018 at 5:11PM