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IT Alert - Update: Canvas will be unavailable

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Update: Canvas will be unavailable

Last updated on August 14, 2018 at 11:50AM

Update on August 14, 2018 at 11:50AM

Canvas Service Pack 2018-8, originally scheduled to take place from 5 to 7 a.m. on Wednesday, August 15, has been delayed until 5 to 7 a.m. on Wednesday, August 29. Details on this update can be found at https://tinyurl.com/CanvasPacks.

Update on August 14, 2018 at 8:29AM

Canvas Service Pack 2018-8, originally scheduled to take place from 5 to 7 a.m. on Wednesday, August 15, has been delayed until 5 to 7 a.m. on Wednesday, August 29. Details on this update can be found at https://tinyurl.com/CanvasPacks.

Update on August 9, 2018 at 1:59PM

The update on Wednesday will also include a New User Tutorial feature. This feature will show some basic information to new users and will also expand the maximum width available for several areas, including Assignments, Discussions, and the main Dashboard.

For the added functionality to allow bulk enrollments for Prides and Teams, editors can request a bulk enrollment by contacting the Penn State Service Desk. For the Add Person to Course dialog update, an error message will now be displayed when attempting to change enrollments in a course that is past its end date.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Canvas will be unavailable

DATE AND TIME:
Canvas will be affected from 5:00AM ET on 8/15/2018 to 7:00AM ET on 08/15/2018

NOTES:
Penn State Enterprise IT performs regular updates to address minor issues within and to add enhancements to Canvas to ensure the best possible user experience. The next regular update will happen on Wednesday, August 15 during the scheduled maintenance window between 5 to 7 a.m. EST. During this time, Canvas login and Penn State’s custom functionality (tools with a PSU shield) within Canvas will be unavailable.

This update includes:

-Added functionality to allow bulk enrollments for Prides and Teams.
-Archiving with the SSIS package process: This is associated with the SSIS package, which will run on a scheduled time to archive courses that have been selected and includes some data cleanup.
-Add Person to Course dialog: This now displays the correct information when the course end date has passed.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.

Public contact for this alert:
IT Service Desk, itservicedesk@psu.edu or 814-865-HELP.

For more information, please contact LMS Support (LMSSupport@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Canvas
  • Locations affected:
    All locations
  • Scheduled for:
    IT maintenance window (5:00-7:00am) on August 29, 2018