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IT Alert - Resolved: IT Service Desk and Call Center phone lines are intermittently unavailable

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Resolved: IT Service Desk and Call Center phone lines are intermittently unavailable

Last updated on August 1, 2018 at 3:40PM

Update on August 1, 2018 at 3:40PM

This issue has been resolved, and the IT Service Desk and Call Center phone lines have been restored to normal functionality.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations calling the IT Service Desk and Call Center at University Park

IT SERVICE(S) IMPACTED:
IT Service Desk and Call Center phone lines intermittently unavailable

DATE AND TIME:
Issue began at 12:38 PM ET on 08/01/2018

NOTES:
If you are experiencing issues, please email the IT Service Desk at itservicedesk@psu.edu or the Call Center at callcenter@psu.edu for assistance.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0886075

Update on August 1, 2018 at 2:05PM

Correction, this issue is still on-going.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations calling the IT Service Desk and Call Center at University Park

IT SERVICE(S) IMPACTED:
IT Service Desk and Call Center phone lines intermittently unavailable

DATE AND TIME:
Issue began at 12:38 PM ET on 08/01/2018

NOTES:
If you are experiencing issues, please email the IT Service Desk at itservicedesk@psu.edu or the Call Center at callcenter@psu.edu for assistance.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0886075

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Update on August 1, 2018 at 2:03PM

This issue is now resolved.

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations calling the IT Service Desk and Call Center at University Park

IT SERVICE(S) IMPACTED:
IT Service Desk and Call Center phone lines intermittently unavailable

DATE AND TIME:
Issue began at 12:38 PM ET on 08/01/2018

NOTES:
If you are experiencing issues, please email the IT Service Desk at itservicedesk@psu.edu or the Call Center at callcenter@psu.edu for assistance.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0886075

For more information, please contact IT Service Desk (itservicedesk@psu.edu).

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, staff at all Penn State locations calling the IT Service Desk and Call Center at University Park

IT SERVICE(S) IMPACTED:
IT Service Desk and Call Center phone lines intermittently unavailable

DATE AND TIME:
Issue began at 12:38 PM ET on 08/01/2018

NOTES:
If you are experiencing issues, please email the IT Service Desk at itservicedesk@psu.edu or the Call Center at callcenter@psu.edu for assistance.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC0886075

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Began on:
    August 1, 2018 at 12:38PM
  • Issue Resolved:
    August 1, 2018 at 3:33PM