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IT Alert - Resolved: ENCS Service Inquiry Form is Unavailable

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Resolved: ENCS Service Inquiry Form is Unavailable

Last updated on July 11, 2018 at 1:17PM

Update on July 11, 2018 at 1:17PM

This issue has been resolved, and the ENCS Service Inquiry form has been restored to normal functionality.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All staff at all Penn State locations

IT SERVICE IMPACTED:
The ENCS Service Inquiry Form (https://webapps.tns.its.psu.edu/Forms/ServiceInquiry/)

DATE AND TIME:
Issue began at 12pm ET on 07/11/18.

NOTES:
It is expected that the Service Inquiry Form will be down for a few hours.
Users will receive the following error when trying to submit the form: "Error. Sorry, but an error has occurred."

TECHNICAL INFORMATION:
ENCS Service Inquiry Form is currently unavailable due to unanticipated back-end changes that are required after an application upgrade.
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
CHG0052025

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    ENCS Inquiry Form
  • Locations affected:
    All locations
  • Began on:
    July 11, 2018 at 12:00PM
  • Issue Resolved:
    July 11, 2018 at 1:16PM