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IT Alert - Resolved: Mitel Phone Service at Agriculture Extension Offices is Unavailable

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Resolved: Mitel Phone Service at Agriculture Extension Offices is Unavailable

Last updated on July 11, 2018 at 3:30PM

Update on July 11, 2018 at 3:21PM

This issue has been resolved, and the Mitel phone service at Agriculture Extension Offices has been restored to normal functionality.

Teams from Penn State IT and the vendors continue to monitor the service.

Update on July 11, 2018 at 2:04PM

Mitel phone services at Penn State Agriculture Extension Offices is unavailable.

Teams from Penn State IT and the vendors (Mitel and I2) continue to troubleshoot the issue and are working to restore service as quickly as possible.

Update on July 11, 2018 at 12:59PM

Teams from Penn State IT and the Mitel vendor continue to troubleshoot the issue and are working to restore service as quickly as possible.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, staff at Penn State Agriculture Extension Offices

IT SERVICE(S) IMPACTED:
Mitel phone service

DATE AND TIME:

Issue began at 10:25am ET on 07/11/18

TECHNICAL INFORMATION:

This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0871405

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


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Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Phone service
  • Locations affected:
    Other locations
  • Began on:
    July 11, 2018 at 10:25AM
  • Issue Resolved:
    July 11, 2018 at 3:30PM