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IT Alert - Resolved: Software Upgrade to PSU Enterprise Firewalls 7/5/18 @ 11:00 PM

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Resolved: Software Upgrade to PSU Enterprise Firewalls 7/5/18 @ 11:00 PM

Last updated on July 6, 2018 at 11:31AM

Update on July 5, 2018 at 12:54PM

This is a reminder that this work is taking place tonight, beginning at 11:00 PM ET.

Description: Software Upgrade to PSU Enterprise Firewalls

Services Impacted: Internet Connectivity (Service-Now, Office365, Canvas, Zoom, Box, other cloud applications utilized by PSU). 3 separate outages for 30 seconds are expected between 11pm and 3am.

Types of Users Impacted: All

Locations Impacted: All

Start Time: 7/5/18 11:00 PM

End Time: 7/6/18 3:00 AM

Known Workaround: Utilize Visitor Wireless or Cellular connections

Change Record #: CHG0050813

Original Alert

Description: Software Upgrade to PSU Enterprise Firewalls

Services Impacted: Internet Connectivity (Service-Now, Office365, Canvas, Zoom, Box, other cloud applications utilized by PSU). 3 separate outages for 30 seconds are expected between 11pm and 3am.

Types of Users Impacted: All

Locations Impacted: All

Start Time: 7/5/18 11:00 PM

End Time: 7/6/18 3:00 AM

Known Workaround: Utilize Visitor Wireless or Cellular connections

Change Record #: CHG0050813


For more information, please contact Data Center Services (ITServiceDesk@psu.edu).


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Impact Information

  • Incident Type:
    Scheduled Maintenance or Upgrade
  • Services affected:
    Network
  • Locations affected:
    All locations
  • Began on:
    July 5, 2018 at 11:00PM
  • Issue Resolved:
    July 6, 2018 at 11:31AM