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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Graduate School Application and ETD Payments through Converge is unavailable

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Resolved: Graduate School Application and ETD Payments through Converge is unavailable

Last updated on April 1, 2019 at 8:15PM

Update on April 1, 2019 at 8:15PM

This issue has been resolved. The Graduate School Application and ETD Payments through Converge have been returned to full functionality.


Original Alert:
PEOPLE AND LOCATIONS IMPACTED:
All students and prospective students at all locations that use the Converge payment system

IT SERVICE(S) IMPACTED:
Graduate School Application and ETD Payments through Converge is unavailable

DATE AND TIME:
Issue began at 11:16 AM ET on 04/01/2019 and there is currently no estimated time to resolution

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC1101177


For more information, please contact IT Service Desk (itservicedesk@psu.edu).

For the most current information regarding this alert, please see https://alerts.it.psu.edu/alert-5459.

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students and prospective students at all locations that use the Converge payment system

IT SERVICE(S) IMPACTED:
Graduate School Application and ETD Payments through Converge is unavailable

DATE AND TIME:
Issue began at 11:16 AM ET on 04/01/2019 and there is currently no estimated time to resolution

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #: INC1101177

For more information, please contact IT Service Desk (itservicedesk@psu.edu).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Miscellaneous
    Converge
  • Locations affected:
    All locations
  • Began on:
    April 1, 2019 at 11:16PM
  • Issue Resolved:
    April 1, 2019 at 8:11PM