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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Outage: Voicemail and MyVoIP Web-Portal is unavailable

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Resolved: Outage: Voicemail and MyVoIP Web-Portal is unavailable

Last updated on March 29, 2019 at 11:04AM

Update on March 29, 2019 at 11:04AM

This issue has been resolved, and voicemail services have been restored to normal functionality.


Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Voicemail and MyVoip Web-Portal Accessibility Issue

DATE AND TIME:
Issue began at 8:01am ET on 03/29/19 with no current estimate on resolution.

NOTES:
Currently we are experiencing an issue with users being unable to access their voicemail and my.voip web interface.
VoIP phones are otherwise functioning as normal.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

Update on March 29, 2019 at 10:31AM

Users can now access the my.voip.web portal. If you continue experiencing an issue, please clear your browser's cache then attempt access again.


Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Voicemail and MyVoip Web-Portal Accessibility Issue

DATE AND TIME:
Issue began at 8:01am ET on 03/29/19 with no current estimate on resolution.

NOTES:
Currently we are experiencing an issue with users being unable to access their voicemail and my.voip web interface.
VoIP phones are otherwise functioning as normal.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1099511

Update on March 29, 2019 at 9:44AM

Clarification: This issue is only impacting the my.voip.web portal. VoIP phones are otherwise functioning as expected.


Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Voicemail and MyVoip Web-Portal Accessibility Issue

DATE AND TIME:
Issue began at 8:01am ET on 03/29/19 with no current estimate on resolution.

NOTES:
Currently we are experiencing an issue with users being unable to access their voicemail and my.voip web interface.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1099511

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
All students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Voicemail and MyVoip Web-Portal Accessibility Issue

DATE AND TIME:
Issue began at 8:01am ET on 03/29/19 with no current estimate on resolution.

NOTES:
Currently we are experiencing an issue with users being unable to access their voicemail and my.voip web interface.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1099511

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Service Degradation
  • Services affected:
    Phone service
  • Locations affected:
    All locations
  • Began on:
    March 29, 2019 at 8:01AM
  • Issue Resolved:
    March 29, 2019 at 11:02AM