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NOTICE: IT Alerts has been shut down as of April 17, 2019 00:00 Eastern.   Replacement: https://pennstate.service-now.com/sp?id=services_status

IT Alert - Resolved: Outage: Multiple account related services are unavailable

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Resolved: Outage: Multiple account related services are unavailable

Last updated on March 5, 2019 at 2:32PM

Update on March 5, 2019 at 2:32PM

This issue has been resolved, and known impacted services been restored to normal functionality.



Original Alert Information:
PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Known impacted services include:

DIMC
accounts.psu.edu
mypennstate.psu.edu
account activations
identity services

DATE AND TIME:
Issue began at 12:05pm ET on 03/05/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1071715

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Known impacted services include:

DIMC
accounts.psu.edu
mypennstate.psu.edu
account activations
identity services

DATE AND TIME:
Issue began at 12:05pm ET on 03/05/19.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available.
Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC1071715

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information

  • Incident Type:
    Unexpected Outage
  • Services affected:
    Miscellaneous
    Account Services
  • Locations affected:
    All locations
  • Began on:
    March 5, 2019 at 12:57PM
  • Issue Resolved:
    March 5, 2019 at 2:31PM