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IT Alert - Resolved: Penn State email is partially unavailable

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Resolved: Penn State email is partially unavailable

Last updated on October 3, 2018 at 1:33PM

Update on October 3, 2018 at 1:33PM

This issue has been resolved, and email has been restored to normal functionality.


Original Alert Information:

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Access to Penn State email

DATE AND TIME:
Issue began on 09/15/18 and should be fixed by 9:00am ET 10/03/18.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0950990

Update on October 3, 2018 at 8:37AM

The email issue has been resolved for the majority of impacted users. Teams from Penn State IT continue to work with the few users who are still experiencing issues.


Original Alert Information:

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Access to Penn State email

DATE AND TIME:
Issue began on 09/15/18 and should be fixed by 9:00am ET 10/03/18.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0950990

Original Alert

PEOPLE AND LOCATIONS IMPACTED:
Some students, faculty, and staff at all Penn State locations

IT SERVICE(S) IMPACTED:
Access to Penn State email

DATE AND TIME:
Issue began on 09/15/18 and should be fixed by 9:00am ET 10/03/18.

TECHNICAL INFORMATION:
This alert will be updated as new information becomes available. Penn State IT users can view additional details in ServiceNow.

RECORD #:
INC0950990

For more information, please contact IT Service Desk (itservicedesk@psu.edu or 814-865-HELP).


NOTE: Historic alerts such as this may be visible for a limited time. For latest alerts, see https://pennstate.service-now.com/sp?id=services_status

Impact Information